Terms and Conditions
Upon booking with Varn Properties you are deemed to have read in full and accepted the following
Terms and Conditions:
Enquiries can be made via email to varnpropertiesltd@gmail.com or by calling 01163735489.
Guests should use the booking confirmation invoice email as a receipt of payment and confirmation
of the booking made with Varn Properties.
​
1. Booking Payment Procedure:
All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must
be made in UK Pounds Sterling and must be made at least 14 days in advance of the booking. Guests
must be over 18 years old to make a booking with Varn Properties.
2. Cancellation Policy:
All bookings can be cancelled up to 14 days before check-in with a 5% fee thereafter. Kindly note, no
refunds will be made for non-arrivals. It may be possible to reclaim cancellation charges from your insurance company if you have taken out travel insurance. Unfortunately, for the reasons noted
prior, we are obligated to treat any curtailment of your stay as a cancellation.
There may be exceptional circumstances where Varn Properties is required to cancel a booking, be it
for health and safety or any other reason. In the event of this occurrence we endeavour to make
reasonable efforts to offer a suitable alternative within our existing portfolio, if circumstances are
such whereby we cannot offer alternative accommodation we will provide a full refund for the dates
we cannot accommodate.
3. Amendments to Bookings:
If an amendment to a booking is made (dates of stay, accommodation required, check in/out time
etc.), we will make all reasonable efforts to comply with the request(s), however the guest will be
charged for any additional charges that occur on the basis of the request. If the guest makes
amendments to the booking once the stay has commenced it may be the case whereby Varn
Properties are unable to comply with the request(s). If the guest vacates the apartment early and
wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be
returned on the new agreed check-out date.
We accept no liability for loss, damage or expense and cannot guarantee reimbursement of any
costs incurred. Similarly in the event of keys not being returned upon check-out, we reserve the right
to charge guests for lock replacement, key replacement, building fob replacement, car park fob
replacement. If We Amend a Booking Varn Properties reserves the right to make any changes or
amendments to any booking at any time. If it is necessary to amend a booking, we would make
every effort to allocate an identical apartment, either in the same or a similar development, this may
however not always be possible and another alternative may be offered. We are not obliged to
provide any reimbursement or compensation.
4. Facilities & Services
Note: No items are to be removed from any apartments or dismantled in any way. Furniture is not to be moved within the apartment.
We cannot be held responsible for failure or interruption of services within or outside of the apartment or development building – this includes utilities, appliances and communications (Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water, and Heating).
We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property. If there is an interruption to any services, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time.
Facilities and services in common areas within the building (i.e. lift, door system) are the responsibility of the building managers and not Varn Properties. We reserve the right to add or remove any of its services
without prior notice. We endeavour to have each apartment cleaned and ready for new guests by
the check in time, however on rare occasions and in the event of staff shortage there may be a delay
in cleaning. In the event of this, guests will be given access to the apartment from the check in time
and the apartment will be cleaned as soon as possible. No compensation will be given for this.
Broadband Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of
charge. We cannot guarantee connectivity at any given time; however we endeavour to maintain the
hardware and connection within all apartments. If there is a fault with the hardware provided
(wireless router) we will give support and maintenance. If the fault is deemed to be with the guests
hardware/devices, support will not be available. If the Broadband key/fob code is removed, taken or
lost upon check out you will be charged £25 for a replacement. Extra Beds and travel cot can be
provided and delivered to the apartments at an extra cost (agreed at the time of booking). This must
be booked at least 48 hours prior to arrival. We cannot guarantee availability at short notice and
cots can only be delivered within office hours. Cot beds are only provided for infants aged 12 months and under, you must supply your own bedding, pillow and duvet for the cot. Extra Linen Extra bed linen can be provided at a cost of £25.00 per set. Extra towels can be provided at a cost of £15.00 per set. Extra linen must be ordered within office hours and can only be delivered within these hours.
A fortnightly maid service is provided for stays of 4 weeks or more. This service includes cleaning the apartment and refreshing the bed linen and towels. This will be charged at £55 per visit.
Emergency Call Outs
The emergency number is provided to give guests a direct line to a maintenance manager out of office
hours, this number is only to be used out of hours for emergencies (Flood, Fire, Power Cut, and Lost
Keys). If the number is used for any non-emergency reason, we reserve the right to charge the guest
a call out fee of £150.00. Please call 01163735489.
Luggage:
We do not provide any storage facilities for luggage or personal belongings, including post or packages. We cannot under any circumstances accept any of these items. We do not provide keys to the apartment post boxes, the post boxes are checked regularly and if requested, post will be delivered to the apartment,
otherwise it is returned. There is no mail forwarding service if the guest has checked out already.
5. Number of Occupants
The number of persons permitted to occupy each apartment is limited to the number of beds (ie. a Single bed sleeps 1, a double bed sleeps 2). The apartment cannot be re-let/sublet to any other group/party without the written approval of Varn Properties.
Under no circumstances may more than the maximum number of persons specified in the apartment
description occupy the apartment. We reserve the right to refuse admittance or terminate the stay
in the apartment to the hirer and their party if they are in breach of this condition.
6. Check-in
Check-in is from 3.00pm. Check-out is by 11.00am. All keys, parking, building fobs and parking permits must be returned by 11.00am into the Lock box of the property. The same location you collected the keys. Please confirm, in the regular method of contact, that the keys have been returned and you are departing.
LOST, DAMAGED OR NON RETURNED PARKING PERMITS WILL BE CHARGED AT £25 EACH.
LOST, DAMAGED OR NON RETURNED KEYS WILL BE CHARGED AT £50.
LOST, DAMAGED OR NON RETURNED ELECTRONIC PARKING FOB WILL BE CHARGED AT £100.
LOST, DAMAGED OR NON RETURNED DOOR SENSOR FOB WILL BE CHARGED AT £50.
If there is a delay in departing, Varn Properties reserves the right to charge for additional night’s stay for
every day the keys are not returned (in the case of long term bookings, the guest will be charged
until the end of the next payment cycle). If a parking permit is not returned by 11am on the day of
departure, a fine will be charged. Similarly in the event of keys not being returned, we reserve the
right to charge guests for lock replacement, key replacement, building fob replacement, car park fob
replacement. In the event of a late check-out or refusal to vacate the apartment by the booked
check-out time, we reserve the right to remove all persons and property from the apartment. Any
items left in an apartment past the agreed departure time are left at the owners risk – we accept no
responsibility for these items and reserve the right to remove and place out with the apartment at
the owners risk. Lost property is kept in storage for no longer than 30 days and safekeeping is not
guaranteed. Lost property can be posted back to you at your own cost with prior agreement and
Varn Properties, will not accept any liability for any items that go missing. All guests are given
one set of keys (and fobs etc), unless a second set is pre-arranged when booking. Second set’s can
be arranged after check-in but this is at the discretion and availability of the Varn Properties
management.
7. Damages to Apartment; Payment of Additional Charges
A deposit must be supplied at the time of booking, in the event of damages to the apartment this deposit will be used to charge the appropriate fines. We reserve the right to deduct from the relevant deposit, without prior notice, all amounts chargeable under these conditions. The apartments should be left in a
reasonable state on departure, if (at our absolute discretion) we consider additional specialist
cleaning is required (for example carpet cleaning to remove a stain), we will charge an additional fee
of £150.00. When the duration of the booking is in excess of 28 days, a discretionary final cleaning
charge of up to £150 may be charged If an apartment is deemed unfit for occupation, you will be
obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and
repair. We reserve the right to Charge £150 (in addition to the general cleaning charges) for
specialist cleaning to an apartment and/or its contents where it is left in an exceptionally bad
condition or if we believe smoking has taken place in the apartment.
Damages: Damages to the apartment or contents must be paid in full by you. In the event of any breakages or damage discovered whilst your stay or after you vacate, we will notify you by e-mail or telephone
immediately or within 10 days of your Departure, providing a detailed breakdown of the damage
and where is possible a cost of rectification. Where Possible, photographic evidence will also be
supplied. It is your responsibility to check all items that there is no damage to these items. Condition
reports can also be provided at the beginning and at the end of the accommodation period if
requested. Nothing in these terms and conditions limits or excludes our liability for death or
personal injury resulting. From our negligence or for any damage or liability incurred by you as a
result of fraud or fraudulent Misrepresentation by us or any liability that cannot by law be excluded.
Subject to the above, we shall not be liable for any loss of profits, loss of business, depletion of
goodwill And/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use,
loss of Corruption of data or information, or any special, indirect, consequential or pure economic
loss, costs, Damages, charges or expenses.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us Against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential Losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable Professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or Your businesses, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as or on behalf of a business or business employee, our total liability in contract, not (Including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in Connection with the performance or contemplated performance of your booking shall be limited to the fees Paid to us
under your booking. We shall not be liable for any failure or delay in performance of our obligations
which results directly or Indirectly from any cause or circumstance which is beyond our reasonable
control, including (but not Exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts
of terrorism, revolution, the act of Any government or authority (including but not limited to refusal
or revocation of any licence or consent), Fire, flood, lightning, explosion, fog or bad weather,
interruption or failure of a utility service (including but Not limited to electricity, gas, water or
telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts,
embargo, blockade. Other than in relation to death or personal injury caused by our negligence, or
any other liability that by law Cannot be excluded or restricted, our liability to you in relation to
these conditions is limited to the higher of (I) GBP £1,000; and (ii) the value of the booking made
with us.
Car Parking: Each apartment has parking available; some are free and some will be Pay and
Display and some will be overnight parking only. Any apartments that have private parking stated on
the listing will need to be agreed in writing at the time of the booking with Varn Properties.
8. Liability
We cannot be held responsible for any theft and/or damage of your personal belongings
during your stay in any apartments booked. Therefore you are advised to ensure you have
appropriate Insurances in place. All warranties, conditions and other terms implied by statute or
common Law or otherwise are, to the fullest Extent permitted by law, excluded from any contract
with us and these conditions shall apply in their place. We regret that we cannot accept liability for
any loss, damage or additional expense where the booking needs to be altered or cancelled or we
are unable to perform our contractual obligations. As a result of events of ‘force majeure’. In these
Booking Conditions ‘force majeure’ means any Event which could not have been reasonably
foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the
relevant services in question, even with the Exercise of all due care. Such events may include war or
threat of war, civil strife, terrorist activity, Industrial dispute, natural or man-made disaster, fire,
adverse weather conditions and all similar Events outside our or the relevant suppliers’ control.
Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.
9. Law & Jurisdiction
These conditions and terms of contract and all matters arising there from are subject
to the Law of England and Wales and in the event of dispute; the client will be subject to the Exclusive
jurisdiction of the courts of England and Wales.
10. Termination by Varn Properties
Varn Properties has the right to terminate a booking at any time on the grounds of partying, playing loud music, General Nuisance Behaviour, Abusive to staff or other guests, mistreatment of the apartment, non
payment or criminal activity on the Part of those occupying the apartment or their guests. In such
circumstances, Varn Properties is not obliged to provide or locate alternative accommodation.
The period of notice is at the discretion of Varn Properties.
11. Injury or Loss
Varn Properties cannot be held responsible for any personal injury to any guests while in one of our apartments. Nor can we be held responsible for loss or damage to personal effects howsoever arising at the accommodation. Neither we, nor our representatives, can be held responsible for any circumstances
beyond our control including, but not limited to, mechanical breakdown, illness or failure of any
Public service supply.
12. Rights of Access
Representatives of Varn Properties or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.
13. Pets
By choosing to bring a pet into our serviced accommodation, you agree to adhere to the following terms and conditions. A non-refundable extra charge will be applied to cover additional cleaning and maintenance costs associated with accommodating pets. The guest is responsible for any damages caused by the pet during their stay. Pets must be well-behaved, and any disturbances or complaints related to the pet's behavior may result in the immediate termination of the stay without a refund. The guest must ensure that the pet is up-to-date on vaccinations and meets all health requirements. Pets should not be left unattended in the accommodation unless crated, and the guest is responsible for any noise or damage caused by the pet in their absence. Failure to comply with these terms may result in additional charges or eviction from the property.
14. Smoking
Smoking is not permitted in the apartments or in the internal communal areas of the apartment blocks. Smoking is permitted on external balconies where present in an apartment only. A surcharge of £150 will be made if evidence of smoking is discovered inside the apartment.
15. Complaints
We do not expect and certainly do not want dissatisfied guests, but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office within 24 hours after
departure to Varn Properties by email to varnpropertiesltd@gmail.com. We will take all
reasonable steps to settle the problem. Varn Properties shall not have any liability for any
complaint submitted after the completion of the rental period.
16. Information
All information supplied by Varn Properties, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made
either in writing or otherwise, but Varn Properties is not liable for any variation however caused.
Varn Properties have the right to add or remove any of its services or facilities without prior notice.
17. Interest
Interest on overdue invoices shall accrue from the date when payment becomes due, From day to day, until the date of payment, at a rate of 4% above Barclays Bank base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.
18. Security of Tenure
All the apartments are occupied as serviced apartments and on this basis no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. Varn Properties reserves the right to access the apartment and or terminate your stay at any time without prior notice if it deems necessary.
19. Usage & Nuisance Behaviour
The apartments cannot under any circumstances be used for partying, playing loud music, Cultivating, Recording of viral videos/movies or General nuisance behaviour. Guests must have regard for other occupants in the building. Varn Properties reserve the right to terminate your stay if they deem such
behaviour has occurred. In the event of such a breach, no refund will be made, if such behaviour is
deemed to have occurred and an additional fee of £250 will be charged. An additional fee of £150
will be charged for any extra cleaning to the apartment. The number of people permitted to occupy
each apartment is limited to the number of beds. In some apartments extra beds can be provided
and this will be at an extra charge to be agreed at the time of booking.
Hen/Stag/ Group Bookings
We do not knowingly accept bookings of this nature. Group bookings will be required to give a
reason of their stay. If the booking is allowed and guests are found to be holding parties of any kind,
you will be evicted immediately with no refunds due, a fee of £250 will be charged. Use of the
apartments for any behaviour deemed by the management of Varn Properties to be
inappropriate or illegal will result in the immediate eviction of all guests without refund and, where
necessary, reporting to the relevant authorities inclusive of the police for further investigation.
20. Apartment Specification
Reasonable care has been taken that the content of our website (and/or other means of promotion
or advertising) is correct but it is subject to amendment at any time without notice. All content on
our website (and/or other means of promotion or advertising) is published in good faith. We do not
warrant that the content of our website (and/or other means of promotion or advertising)
accurately or completely describe any of the apartments. Our website may link to other websites
and we are not responsible for the data policies, content or security of these web sites.
Our website (and/or other means of promotion or advertising) may contain a plan of the layout of the apartment. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan; Varn Properties have the right to add or remove any of its services or facilities without prior notice.
* The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking. If the number of people permitted to occupy an apartment is exceeded, we may refuse access to the accommodation and reserve the right to charge for additional apartments;
* You and your party must comply with any rules and regulations set by us. We recommend that you take time to familiarise yourself with the safety procedures in the apartments, the building and local area, paying particular attention to fire evacuation details and security and exit routes;
* You and the other members of your party are responsible for payment of rental, any charges made for use of facilities, such as additional laundry services, and for any other fees levied by us for the use of amenities;
* Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.
* We shall use reasonable endeavours to retain any items left in apartments for up to 1 month after the guest’s departure date. Please email varnpropertiesltd@gmail.com for enquiries relating to any lost items.
*For further information on individual apartments please email: varnpropretiesltd@gmail.com
21. Discount/Promotional Codes
All promotional codes promoted and distributed by Varn Properties via web/email/print/phone are subject to change/expiry/refusal at any time. Varn Properties reserves the right to change/refuse the details of promotions without notice. All valid promotions/discounts are added to the order before payment when booking; this allows clients to see whether or not the promotion has been added to the order. Varn Properties cannot apply discount/promotional codes for bookings over the phone or after the order has been placed.
22. Included As Standard
Varn Properties often provide toiletries, condiments and other utilities on arrival, these are complimentary and provided at the discretion of Varn Properties. Toiletries, condiments etc will not be replenished throughout the stay; it is not the responsibility of Varn Properties to provide such items. As standard, Varn Properties will often (but is not obliged to) provide the following on arrival; Sample of washing up liquid, one toilet roll, one dishwasher tablet, one jay cloth, one bin bag, selection of toiletries, complimentary condiments. Store cupboards these are for staff use only, any sundries removed from the cupboard will be charged at £3.00 per item. All items are stock checked after every visit.
23. Acceptance of Terms and Conditions / Contract of Hire
All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit and/or Apartment fee also indicates acceptance of these Terms and Conditions.
24. Rights Reserved
All Rights are Reserved and owned by Varn Properties Ltd.