01.

WHAT IS YOUR CANCELLATION POLICY

All bookings can be cancelled up to 14 days before check-in with a 5% fee payable thereafter.

Kindly note, no refunds will be made for non-arrivals.

Please read our terms and conditions for further details.

02.

CHANGES TO RESERVATION, WHO SHOULD I CONTACT?

You may contact us on 01163735489  for any changes or updates to your reservations.

If an amendment to a booking is requested (dates of stay, accommodation required, check in/out time etc.), we will make all reasonable efforts to comply with your request, however, the guest will be charged for any additional charges that occur on the basis of the request made.

Please see terms and conditions for more detail.

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03.

HOW DO I ACCESS THE PROPERTY?

Your access and directions for the relevant lockbox and alarm codes are sent through once we have received the full payment of your booking.

Please contact us on 01163735489 if you experience any issue receiving details. 

04.

WHAT TYPE OF AMENITIES ARE INCLUDED IN THE APARTMENTS?

Each apartment is fully furnished and comes with:

A fully equipped kitchen which includes utensils, cookware, fridge and freezer, oven, hob, microwave, toaster, kettle, and (coffee maker available in some – ask for details).

Complimentary unlimited Wi-Fi so you can stay connected with high speed internet access throughout the property.

Entertainment options so you can relax and unwind with your favourite show, included is a Smart HD TV with cable channels and access to streaming services along with a gaming system and selection of games to enjoy.

Laundry facilities so you can take care of your laundry needs, included is a washing machine, dryer and ironing equipment.

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Parking is available with some properties with designated spaces so you can park your vehicle with ease. Please check the property description for more information.

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Pet-friendly options are available as we understand the importance of traveling with your furry friends. Select accommodations that are pet-friendly incur an additional cost, allowing you to bring your beloved pets along for the journey. Please see terms and conditions and property details for further details. 

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We strive to provide a comfortable and convenient stay experience for all our guests. Should you have any specific requests or requirements, please reach out. 

05.

WHAT TIME IS CHECK-IN AND CHECK-OUT?

Check-in is from 3:00pm.

Check-out is by 11:00am.

All keys, building fobs, gate fobs and parking permits must be returned by 11:00am into the Lock Box of the property. Please refer to the terms and conditions for more detail. 

06.

CAN I REQUEST EARLY CHECK-IN OR LATE CHECKOUT?

You can request early check-in or late checkout by calling us on 0116 373 5489.

We shall try and accommodate your request but this will be based on availability; additional charges may apply.

Please see terms and conditions for more detail.

07.

IS SMOKING ALLOWED IN THE PROPERTIES?

Smoking inside the apartment is prohibited – this includes cigarettes, cigars, pipes, e-cigarettes, hookah, vaping, marijuana and other substances. This applies to both medicinal and recreational consumption regardless of form.

Any violation of the aforementioned activities will result in a charge of £150.00 for specialist cleaning, this is in addition to the general cleaning charges that apply, and may also result in eviction from the property.

Please see terms and conditions for more details.

08.

MY INFANT WILL BE TRAVELLING WITH ME, CAN YOU PROVIDE A TRAVEL COT IN MY ROOM?

Extra beds and travel cots can be provided and delivered to the properties at an extra cost (agreed at the time of booking). This service must be booked 48 hours or earlier prior to arrival.

Contact us on 0116 373 5489 to arrange this prior to your arrival time and to check whether the property you have chosen has the capacity for extra beds.

09.

IF I LOSE MY KEY, WHAT DO I NEED TO DO?

Should you happen to lose the key, then just call us on 0116 373 5489 to arrange collection of a new key.
Lost keys are charged at £50.

10.

HOW MUCH DO YOU CHARGE FOR WIFI INTERNET ACCESS?

All our apartments come with complimentary unlimited Wifi.

11.

WHAT IS YOUR INCIDENTAL DEPOSIT POLICY ?

A damage deposit must be paid at the time of booking. This is a set amount of money our guests pay in advance to cover any damages to the property and any other incurred costs e.g. additional cleaning, during their stay. In the event of damages to the property, this deposit will be used to pay the appropriate costs. We reserve the right to deduct from the relevant deposit, without prior notice, all amounts chargeable under these conditions.

Please see terms and conditions for further detail.

12.

WHAT IS YOUR PET POLICY?

Pet-friendly options are available as we understand the importance of traveling with your furry friends.

Please check our property descriptions for those select accommodations that are pet-friendly and kindly note that there is an additional cost involved, allowing you to bring your beloved pets along for the journey.

Please see terms and conditions for further details.